Qualification: Graduate/ BE / MCA or Equivalent
Experience: 1-5 Years in providing Onsite / L1/L2 support in Technical Assistance Center/Customer care for System admin, Network admin or equivalent.
Skills & Responsibilities : Telecom & Networking fundamentals, Unix Administration, Initial trouble shooting skills for applications/Interfaces /DBs , Vendor co-ordination skills , Listens to others and asks appropriate questions to understand issues , Monitoring & Reporting , Carry out routine Ops activities & checklists , Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat) , Understand process tables and how to stop and start processes , Awareness of VAS Services , Call flows , GSM , SS7 , clustering fundamentals , Understanding of disk systems (such as Mirroring and RAID) , Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process, Retain ownership of customer issues until resolved, escalated or accepted by another individual, Actively participates in team discussions and activities , Display an enthusiasm and willingness to learn , Work together with other with local technical groups in order to resolve customer issues effectively , Excellent communication skills - Written & Oral.